PRIVACY POLICY
Last updated: 25 September 2026
Customised By Evoque Studios respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quote or place an order.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
INFORMATION WE COLLECT
The personal information we collect depends on how you interact with us and may include:
• Your name
• Email address and telephone number
• Billing, delivery or pickup information
• Order details and purchase history
• Personalisation details, including names, wording, dates, colours, sizes and design preferences
• Images, files, logos or other content you provide for a personalised product
• Messages, enquiries, reviews and other communications
• Website usage information, including your IP address, browser type, device information, pages visited and interactions with our website
• Any other information you voluntarily provide to us
When you provide personal information relating to another person, such as a name, photograph or other information to be included on a personalised product, you confirm that you have permission to provide that information to us.
HOW WE COLLECT INFORMATION
We may collect personal information when you:
• Place an order through our website
• Submit an enquiry or contact form
• Request a custom order or quote
• Communicate with us by email, telephone, social media or another channel
• Subscribe to marketing communications
• Provide feedback or submit a review
• Browse or interact with our website
• Provide information to us in person
Some website information may be collected automatically through cookies, analytics tools and similar technologies.
HOW WE USE YOUR INFORMATION
We may use your personal information to:
• Process, create and fulfil your order
• Prepare personalised designs and products
• Communicate with you about your order or enquiry
• Arrange delivery, postage or local pickup
• Process payments, refunds and other transactions
• Provide quotes and respond to custom requests
• Provide customer support and resolve issues
• Improve our website, products, services and customer experience
• Maintain business, accounting and transaction records
• Prevent fraud, misuse or security incidents
• Send marketing communications where you have provided consent
• Comply with legal, regulatory and taxation obligations
• Protect our legal rights and legitimate business interests
PAYMENT INFORMATION
Payments made through our website are processed by the payment provider available at checkout.
Your full card or payment account details are generally collected and processed directly by the payment provider and are not stored by Customised By Evoque Studios. We may receive limited transaction information, such as the payment status, transaction reference and the type of payment method used.
Payment providers have their own privacy policies and security practices. We recommend reviewing the privacy policy of the provider displayed at checkout.
DISCLOSURE OF PERSONAL INFORMATION
We may share personal information with trusted third parties where reasonably necessary to operate our business, including:
• Website hosting and ecommerce service providers
• Payment processors and financial institutions
• Delivery, postage, courier and logistics providers
• Email, communication and customer management services
• Analytics, website security and technical support providers
• Professional advisers, including accountants, insurers or legal advisers
• Government agencies, regulators or law enforcement where required by law
• Other service providers that assist us in operating our business and fulfilling orders
We do not sell or rent your personal information to third parties.
THIRD-PARTY SERVICES AND OVERSEAS PROCESSING
Our website is hosted through Squarespace, which provides website, ecommerce, analytics and related services.
Some of the service providers we use may store or process information outside Australia. The countries involved may vary depending on the provider and the services being used.
When we use third-party providers, their handling of information is also governed by their own privacy policies and terms.
COOKIES AND WEBSITE ANALYTICS
Our website may use cookies and similar technologies to:
• Enable essential website and shopping-cart functions
• Remember website preferences
• Understand how visitors use our website
• Measure website performance
• Improve our products, content and customer experience
• Help protect the website against fraud or misuse
Some cookies are necessary for the website to function properly. Other cookies may be used for analytics or optional features.
You can control or delete cookies through your browser settings. Disabling certain cookies may affect how the website functions.
MARKETING COMMUNICATIONS
We will only send promotional emails or marketing communications where you have subscribed, provided consent or where otherwise permitted by law.
You can unsubscribe at any time by using the unsubscribe option in the communication or contacting us at info@customisedbyevoquestudios.com.au.
Transactional communications relating to an enquiry, quote, purchase, payment, delivery or customer-service matter are not considered marketing communications.
SOCIAL MEDIA
If you contact or interact with us through a social media platform, that platform may collect and handle your information according to its own privacy policy.
Information you post publicly on social media may be visible to other users. Please avoid sharing sensitive personal information in public comments or posts.
DATA SECURITY
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no website, electronic communication or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.
If we become aware of a data breach, we will assess and respond to it in accordance with any applicable legal obligations.
HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for legal, taxation, accounting, dispute-resolution and record-keeping purposes.
When information is no longer reasonably required, we may securely delete, destroy or de-identify it.
ACCESSING OR CORRECTING YOUR INFORMATION
You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing a request. In limited circumstances, we may be unable to provide access where permitted or required by law. If this occurs, we will explain the reason where reasonably possible.
PRIVACY QUESTIONS AND COMPLAINTS
If you have a question, concern or complaint about how we handle your personal information, please contact us using the details below.
We will review your enquiry or complaint and aim to respond within a reasonable timeframe.
If applicable and you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner through www.oaic.gov.au.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal obligations.
The updated version will be published on our website with a revised “Last updated” date.
CONTACT US
Customised By Evoque Studios
Email: info@customisedbyevoquestudios.com.au
Location: Sydney, NSW, Australia